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CUSTOMER CARE

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This website and its content is copyright of Davaon Limited - © Davaon Limited 2019. All rights reserved. Davaon is a Registered Trademark

Guarantee / Warranty

Davaon garden tools carry a reassuring Guarantee, for your peace of mind

Thank you for purchasing one of our Davaon garden tools. We hope you will be happy using it.

 

In the unlikely event that your product needs the guarantee service, please contact us

Davaon is committed to providing quality products backed by an outstanding customer service.

Pruning Saws - 3 Year Guarantee

Secateurs - 3 Year Guarantee

Loppers - 5 Year Guarantee

Garden Shears - 5 Year Guarantee

Multi-Tool Sharpener - 1 Year Guarantee

Garden Hose Sprayer - 2 Year Guarantee

Garden Hand Tools - 3 Year Guarantee

Please note that each product is guaranteed against defective material or assembly of material under normal usage. The guarantee applies to the original purchaser and covers faulty parts and the labour involved in replacing and repairing those parts, which are of original manufacture. To claim the guarantee you must have proof of purchase.

The guarantee does not cover 

  • General wear and tear on the product i.e. blunt blades.

  • Any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse or accidental damage.

  • Failure or damage caused as a result of parts or accessories being modified without the written approval of Davaon Limited

  • The guarantee is non-transferable and is only applicable to the original purchaser.

Your legal rights reserved 

Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

Law 

This guarantee will be governed by the laws of England and the English language.

How to claim your guarantee

Send an email to customercare@davaon.com with the following details on –

  • Full Name

  • Address

  • Postcode

  • Contact telephone Number

  • Proof of Purchase or Order Number

  • Product name

  • Photograph of the product and issue

  • A short description of the discrepancy

On receipt of email an assessment will take place and a decision will be made within 24hrs (working day). You will be contacted directly with the response.